10 Psychological Tricks to Get Your Customers to Leave a Review on Google

Reviews are necessary for businesses and marketing.

They influence the mindset of potential customers towards your product, be it a bad or good.

They are worth talking about. Since they matter for your business as well for customers’ satisfaction.

Research has shown the reviews are an important part of the purchasing cycle, especially during the early stages of research and scoping.

Capterra analyzed the effect of adding reviews for software products and found that conversion rates increased significantly as more reviews were added.

get google reviews

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With local search services like Google Places now prominently displaying reviews, they’ve become more important than ever.

They are essential for local business and driving traffic to both online and your physical store location.

However, people are not leveraging the full power of online reviews because they are underestimating the power of reviews or they are not getting reviews.

Why Online Reviews Matter For Local SEO

Local search engines love online reviews for one primary reason, consumers love online reviews.

They’re in the business of providing people on-the-go or at home with the most accurate information to help them predict and make decisions around their future purchases.

The faster they can do that, the more consumers will turn to them time and time again.

Psychological Tricks to Get Your Customers to Leave a Review on Google

get google reviews

1. Solve Their Problem

In a digital marketing era, when customers are looking for support, most of it is through online forms, emails, or chat.

Very little, do we have face to face interactions.

Therefore, if you have the opportunity, give your customers that personal touch and help them to solve their problems effectively and efficiently.

Whether it’s a quick response time via email or an online chat service, these are great ways to immediately react to a problem and minimize any escalations.

More often than not, when problems or customer issues are dealt with after 24-48 hours, customers tend to get anxious and annoyed.

You want to keep them from feeling frustrated from the long wait time and help to solve their issues immediately.

When you’re able to provide them with quick customer service, your customers are more likely to write a positive review for you.

If they’ve written a bad one for you due to a problem, solving it could turn the review into a good one.

In fact, the customer can potentially become a brand advocate too.

2. Communication Skills

Having good communication skills is a must.

You should learn how to transfer your message quickly and wisely.

Poor communication could damage a relationship while good communication nourish it.

Communicate with your customers very politely.

In the effective communication, you must choose the communication method best suited for the message.

Develop the skill to get to the point in a clear and focused manner and communicate that across mediums.

Find the ways to cut the fat off, your verbal and written communications and notice whether it gets you better results.

3. Show Off Positive Reviews

People love to get surrounded by positiveness & that is where reviews play an essential role.

It encourages them to believe in your services.

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If you’ve got existing reviews, print them out and place them prominently in your store, preferably somewhere idle customers will read them like a corkboard, placemat or – oddly enough – bathroom stalls.

This not only shows that you take reviews seriously but, also appeals to a customer’s ego – will they be next to be featured?

4. Family & Friends

This may not be the best option to go with. But it may be the easiest way to get reviews.

Don’t hesitate to ask your family & friends to review your business page on google+ but don’t ask for the 5 stars, leave it up to them.

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P.S. Don’t ask every single friend for reviews because it may look unnatural getting a lot of reviews in a single week.

5. Get Reviewed on Yelp

Businesses around the world are paying more attention to Yelp, arguably the Internet’s largest social-local platform.

Touting it’s average 135 million monthly users, dominance in local search engine results, and ability to shut down businesses overnight, Yelp is the force to be reckoned with.

get google reviews

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And if you will put all your eggs in the same basket, then it might look fake.

Many users prefer Yelp & getting reviewed there can help you to make it to the top positions in the Google business-map, which will ultimately help you to get more customer.

Hence, you will get more reviews.

PS- Yelp, strictly disallow to ask customers to review your business. Reviews should be natural.

6. Ask The Customers

The best way to get reviews is by asking your customers.

Your customers will not mind if you provide real good services or products.

Don’t hesitate.

People do know that their reviews matters for your business (people are Educated).

get google reviews

© callminer.com

Ask your customers if they enjoyed your service, follow that up with: “Would you mind leaving us a review on Google Maps?”

Pretty easy.

That’s why I earlier mentioned ‘Communication Skills’ are required for every business.

7. Send an Email

Your customers are busy just like the rest of us.

Few may go out of their comfort zone to leave a shining review on Google, it’s likely that the majority won’t.

As part of ongoing marketing, it’s essential to keep in touch with your customers anyhow.

Send them an email thanking them again for their business and include a link to your page where they can leave a review.

Don’t be SHY, saying again!

Make them look clear that you’re asking for a small favor and offer something in return as an incentive.

The chances are most people won’t take you up on your side of the deal, but the fact you’ve offered will mean they’re more likely to do what you asked.

8. Use a QR Code

A QR code is a barcode that will take mobile users to a specific mobile page if the code is scanned by their phone.

By adding this code to your promotional materials like Business Cards & emails, you can refer people to your google plus business page & It will help you to get more reviews.

You can also use QR codes on the service tables.

Here is a pretty good example of it.

get google reviews

© vervesearch.com

Daniel Smulevich mentioned some of the points that you should keep in mind for QR codes to use for your business.

1.  Use a URL shortener. The shorter the URL, the higher the error correction rate.

2.  If you are embedding a logo or an image (and please do it!), remember not to edit the highlighted patterns or your QR Codes readers will not be able to detect the code.

3.  QR Codes in color are not a problem, as the darker dots are the ones that are read. There should always be a contrast of 55% or above between background and foreground.

4.  You should leave a quiet zone of four modules (or dots) around the QR Code so that it can be read effectively.

9. Ask for a review after each transaction

After the customer has completed the transaction then don’t forget to ask them to review your service/product.

If the customer has made the purchase from your store, then you handle a receipt to the shopper with the review URL on the bottom of the printed receipt.

If the customer has made the purchase from your online store, then you enable a review feature & after the time can send an email to their gmail account to review your product.

10. Rewards

If you’ve some regular customers who shop from your store & already reviewed you service/product, then you can give them discounts.

But, make sure you don’t buy reviews.

Give them a reward for writing a review, and not just for writing a good review.

If the online customer leaves a positive review, then you can email them some discounts through the newsletter.

In each case, the rewarded reviewer is likely to tell friends, who in turn might write their own reviews.

Conclusion

Reviews are important for every business & especially for local business.

You can try all the steps mentioned above in the article 🙂 & to be honest, It will definitely help you to get google reviews. It will shape your local business.

Local businesses can get found through inclusion in SEO online directories.

Adding a listing in these online directories will help you get more exposure. It will help you to grow your business drastically.

If you’ve any question then you can ask me in the comment section & most importantly don’t forget to share it with your friends.






10 Psychological Tricks to Get Your Customers to Leave a Review on Google by
2017-01-05T12:04:42+00:00 October 19th, 2015|

About the Author:

Rafi Chowdhury
Rafi Chowdhury is the founder & CEO of Chowdhury’s Digital, co-founder of myCampusHacks, and is an experienced digital marketing consultant based in Los Angeles, California. He helps companies in LA grow their revenue by directing targeted visitors to their websites.Rafi is currently focused on growing his digital marketing consultancy and myCampusHacks, and spends his free time playing sports and writing about digital marketing.

14 Comments

  1. John October 20, 2015 at 10:18 am - Reply

    Nice tips. I especially like #1, not just to get them to leave reviews but just as a wise business practice to keep customers happy and recommending your service to friends. So many businesses treat customers poorly that by doing a little bit you can really set yourself apart.

    Asking customers for reviews and making it easy (such as with qr codes, as you mention) is a great way to increase reviews. If you are doing the first tip (and keeping them happy) quite a few customers will want to help you out.

    • Rafi Chowdhury
      Rafi Chowdhury October 21, 2015 at 7:37 pm - Reply

      John, you are absolutely correct!

      I like to belive that keeping your customers happy is the best business strategy there is 😀

      Thanks so much for your valuable feedback and let me know if you ever need any help.

  2. Sunday October 22, 2015 at 12:26 am - Reply

    Yes Freddy/Rafi,

    “Reviews are important for every business & especially for local business”. It becomes necessary for inspire visitors to leave reviews on sites.

    The key is to install psychological triggers so it becomes easy for the customer/visitor to make decisive decisions by leaving their opinions.

    The idea of using an QR Code is revealing. I may have to try it and see how it will help in conversion!

    I left this comment in kingged.com where this post was shared as well

  3. Chery Schmidt October 23, 2015 at 3:50 pm - Reply

    Hello Rafi, You did a great job with this post, I do agree reviews are HUGE! If you dont ask for it though, chances are you wont get any HUH?

    I was taught “Word Of Mouth Is Priceless” I think the suggestion of somehow reward others for reviews is Awesome.

    Great Share By Freddy, Over at Kingged where I found this post..
    Thanks Chery :))

    • Freddy Gandarilla Cabrera
      Freddy Gandarilla Cabrera November 5, 2015 at 11:55 pm - Reply

      Hi Chery!!

      Yeah, this is a valuable post on Reviews, for sure! 🙂

      And yes, you gotta ask for a review to each one of your customers. It is a tremendous help to expand your business and get more customers!!

      Always be smart about everything in your business. Reviews are a great tool for social proof to gain more new customers.

      Thank you for coming by and leaving a comment, Chery!

      Have a fantastic rest of the week! 😀

  4. Donna Merrill October 24, 2015 at 4:37 pm - Reply

    Hi Rafi,

    I certainly agree that nothing is as important to your business as being appreciated by your customers. And that’s especially true when you can get them to give you thankful reviews to express their appreciation.

    You’ve given lots of good suggestions, here, for getting those reviews.

    It’s a good practice to routinely seek customer reviews. The information you’ve put in this article is really helpful in developing a strategy toward this end.

    -Donna

  5. Rahul Gupta June 4, 2016 at 2:36 pm - Reply

    Nice tips. I especially like #1, not just to get them to leave reviews but just as a wise business practice to keep customers happy and recommending your service to friends.

  6. jitender June 15, 2016 at 11:32 am - Reply

    Nice tips. I especially like #3, not just to get them to leave reviews but just as a wise business practice to keep customers happy and recommending your service to friends. So many businesses treat customers poorly that by doing a little bit you can really set yourself apart.

  7. Abhi June 29, 2016 at 1:15 pm - Reply

    Hello there,

    Great article and the tricks you’ve share are also awesome. I likes most the #2 as communication skill is a must have quality to make customers leave a review on your work. Good communication skill always gets more happy customers. 🙂

    Regards
    Abhi

  8. Abhishek June 29, 2016 at 1:17 pm - Reply

    Hello admin,

    I would just say great work! These tricks are really very useful and effective to get more customer reviews. 🙂

  9. joshua johnson July 19, 2016 at 12:42 pm - Reply

    Absolutely love this series, thank you for all of the great info.

    • Freddy Gandarilla Cabrera
      Freddy Gandarilla Cabrera February 4, 2017 at 6:08 pm - Reply

      Hey Joshua!!

      No problem dude! … we’re glad you are learning here. Thanks for passing by!

      Keep up the great work!

      Cheers! 😀

  10. joshua johnson July 23, 2016 at 2:05 pm - Reply

    What great information!

  11. Surya Prakash April 28, 2017 at 1:00 pm - Reply

    Hello there,

    Great article and the tricks you’ve share are also awesome. I likes most the #2 as communication skill is a must have quality to make customers leave a review on your work. Good communication skill always gets more happy customers. 🙂

    Regards
    Surya

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